3 simple steps to return Jumia products

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Step 1: Log your return request

  1. Go to Jumia Contact page  and complete the form. or
  2. Call their customer care at (01 888 1100 / 0700 600 0000)

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

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