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Jow to use MTN Chatbot “Zigi”



Naija Tech News (NTN) on 19, and in content, Jow to use MTN Chatbot “Zigi”, chatbot, Customer care, MTN, MTN Chatbot, ZIGI .

In Nigeria, reaching the support of a mobile operator most times turns out to be an uphill task. In fact, subscribers eventually give up and move on with the issue. In this light, due to its large subscribers base, MTN NG has introduced an MTN Chatbot it called “Zigi. It is now Live.

Jow to use MTN Chatbot “Zigi”

Zigi is MTN’s all new digital personal assistant that can answer questions, assist customers with products and services activation and also give information on our products and services.

This is to ensure personalized customer engagement anytime, anywhere, while also providing information about MTN products and services.

Jow to use MTN Chatbot “Zigi”

What Does MTN Zigi Do?

Since this is a quiet lengthy article, we have added a table of contents for easier navigation.

For now, MTN customers can do the following,

  1. Check balance
  2. Recharge via voucher
  3. Get detailed information on MTN products and services.
  4. Option to chat with a live agent.

Other services listed below will be coming soon;

  1. Card payment
  2. Data bundles
  3. Personalized offers on MTN4Me
  4. Airtime loan

How To Chat With Zigi?

MTN customers can chat with Zigi on Telegram, Facebook Messenger and WhatsApp using the details below;

Telegram

https://t.me/MTNOnlineBot

Facebook Messenger

https://m.me/MTNLoaded

WhatsApp

+234 903 300 0001

Jow to use MTN Chatbot “Zigi”
MTN Chatbot ZIGI on telegram

Below is the FAQ for more information and quick reference.

FAQs – Meet Zigi Your new personal assistant

Q. Who is Zigi?

Zigi is MTN’s all new digital personal assistant that can answer questions, assist customers with products and services activation and also give information on our products and services.

Q. In what languages can I engage with Zigi?

Currently, you can chat with Zigi only in English language.

Q. Do I need to register to chat with Zigi?

You do not need to register to chat with Zigi; however, an OTP is required for authentication purposes. Customers can also chat as guest.

Q. Do I need to have an MTN line to chat with Zigi?

Yes, you need to have a valid MTN line to chat with Zigi.

Q. What services can Zigi help me with?

For now,

  • you can Check Balance
  • recharge via voucher and get detailed information on products and services.
  • You also have the option chat with a live agent.
  • Other services like card payment, data bundles, personalized offers on MTN4Me and airtime loan are coming soon.

Q. Do I need to have airtime to chat with Zigi?

No, you are not required to have airtime to chat with Zigi. However, you need to be connected to the internet.

Q. Where can I chat with Zigi?

You can chat with Zigi on Telegram, Facebook Messenger and WhatsApp at the moment. (Web and myMTN App are coming soon).

Q. Do I need to wait to chat with Zigi?

No, this is amazing. Zigi responds to chat in real time and very fast.

Q. Is there a limit to the number of times I can engage Zigi?

No, your engagement with Zigi is unlimited and at any time of the day. Zigi is always available to assist. All you need is internet connectivity on your smart device.

Q. How do I find Zigi?

You can access Zigi from;

  • Telegram – https://t.me/MTNOnlineBot
  • Facebook Messenger – https://m.me/MTNLoaded
  • WhatsApp – +234 903 300 0001

Engage with Zigi and experience a whole new world of support without calling 180 or visit any of our Service Centres.

Got a question?

Ask Zigi

Your new personal assistant.

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