WhatsApp, Instagram and Facebook have all gone down in a major outage.
The three apps – which are all owned by Facebook, and run on shared infrastructure – all completely stopped working shortly before 5pm. Other products that are part of the same family of apps, such as Facebook Workplace, also stopped working.
Visitors to the Facebook website simply saw an error page or a message that their browser could not connect. The WhatsApp and Instagram apps continued to work, but did not show new content, including any messages sent or received during the problems.
Facebook’s outages happen relatively rarely but tend to be vast in their impact, not least because they affect three of the world’s biggest apps.
Social media giants Facebook, Instagram and WhatsApp are down in a global outage, DownDetector reported on Monday.
The three platforms have gone down for thousands of users across the globe. Problems with the services, which are all owned by Facebook, began around 4:30pm BST (11:30am T), according to online outage trackers.
Below is what we noticed and every other person can’t access the sevice.
JUST IN: We are receiving reports that Facebook, Messenger, Instagram and WhatsApp are down for some users.
Are you experiencing this problem, too? #FacebookDown #MessengerDown#InstagramDown #WhatsAppDown pic.twitter.com/Rz7AWrlS5O
— Inquirer (@inquirerdotnet) October 4, 2021
Meanwhile, users are unable to access the smartphone apps and websites of the hugely popular services.
More than 20,000 WhatsApp users reported issues using the global instant messaging service from about 4pm UK time.
That went up to 36,298 for Facebook, with up to 76% of reports were related to the website while 14% were linked to the app, while a total of 12,144 reported issues with Instagram, the Mirror reported.
The company is often cryptic about the causes of any issues, and does not tend to explain them even after they are fixed. In 2019, for instance, it suffered its biggest outage in years – and said only that it had “triggered an issue” during “routine maintenance operations”.
In a leaked transcript published in The Verge in 2019, chief executive Mark Zuckerberg note that such outages are a “big deal”. Any problems can often lead people to start using competitors instead, and noted that it can take “months” to win back trust and get people back on Facebook’s platforms – if they come back at all.
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